We accept returns for exchange or refund within 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 30 calendar days of the delivery date
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it unless otherwise noted to customer.
Refunds will not be given to lost orders that show tracking proof that the package was delivered. We are not responsible for theft or packages missing after delivery.
International orders can sometimes fall under major delays in customs. If an order takes more than 90 days to arrive we can then either refund the order or replace the order. We will not refund or replace an order unless it has been 90 days from the date of shipment. Often times the packages eventually show up, In this case if the refund has already been given or the replacement shipment already shipped, the first package will need to be returned to us/refused return to sender.
7630 Chancellor Rd.
Fredericksburg, VA 22407